In addition to the dashboard maintenance that has happened recently, the support team are also trying to migrate to a new system to help streamline the application process, also their is a rather high number of applications for them to get through - so any channels that have been delayed will be processed with priority given to those who have been waiting the longest. I do apologise for the long wait, but unfortunately there isn't anything I can do to speed this up as it comes down to the onboarding / quality team