1. We use cookies! By continuing, you're agreeing to our cookie policy. Learn More.
  2. Collaboration is one of the best ways to grow your audience. Participate in Freedom!'s Collaboration Beta Project now!
    Dismiss Notice
  3. Wondering what earned you credits on the forums? The full list has now been added here
    Dismiss Notice
  4. Remember to read the F.A.Q. before posting in the Support section/Portal!
    Dismiss Notice

Official How to contact Freedom! Support (ticket system)

Discussion in 'Support' started by Koala_Steamed, Jan 9, 2016.

  1. Koala_Steamed
    OFFLINE

    Koala_Steamed Administrator Administrator

    Joined:
    Jun 1, 2014
    Forum Posts:
    4,464
    Likes Received:
    2,583
    How to create a support ticket to message the support team

    1. Once you are at https://freedom.support.tm, click on "Submit a request" at the top of the page.
    2. Fill out the form with as much information as possible and click "Submit"

      [​IMG]


    If you are unable to use the ticket system you can message https://twitter.com/FreedomFAQ

    If you are having issues with partnership you can also send an email to [email protected]


    Date Last Reviewed: 13th Feb 2018
     
    #1
    Last edited: Feb 12, 2018
  2. TwilightPrinze
    OFFLINE

    TwilightPrinze The Flying Dutchman Community Team! Beta Freedom! Member

    Joined:
    Nov 13, 2014
    Forum Posts:
    12,071
    Likes Received:
    3,308
    Thanks for the update @Koala_Steamed. Saw that many people including myself didn't know support has moved over :)
     
    #2
  3. THENigeliam
    OFFLINE

    THENigeliam Well-Known User Freedom! Member

    Joined:
    Aug 17, 2015
    Forum Posts:
    431
    Likes Received:
    175
    Thanks @Koala_Steamed for the update! Some of us are probably unaware of this yet, for they have not checked into the Support system for a while.
     
    #3
  4. Official KTV Channel
    OFFLINE

    Official KTV Channel Rising User Freedom! Member

    Joined:
    May 26, 2015
    Forum Posts:
    44
    Likes Received:
    14
    #4
    ColorfulScreen likes this.
  5. BBphoniex Gaming
    OFFLINE

    BBphoniex Gaming Mythic User Freedom! Member

    Joined:
    Apr 1, 2015
    Forum Posts:
    2,246
    Likes Received:
    651
    Thanks for this
     
    #5
  6. Hail Kira
    OFFLINE

    Hail Kira Game Show Host Beta Freedom! Member

    Joined:
    Feb 5, 2014
    Forum Posts:
    5,538
    Likes Received:
    2,219
    Thanks for the update...

    Anyone know what this green triangle thing by certain people's avatars means?

    I noticed it the other day and I can't figure out what it means or is...
     
    #6
  7. Koala_Steamed
    OFFLINE

    Koala_Steamed Administrator Administrator

    Joined:
    Jun 1, 2014
    Forum Posts:
    4,464
    Likes Received:
    2,583
    Means they are an alien! or they are online, definitely one of those :D
     
    #7
    Hail Kira likes this.
  8. Hail Kira
    OFFLINE

    Hail Kira Game Show Host Beta Freedom! Member

    Joined:
    Feb 5, 2014
    Forum Posts:
    5,538
    Likes Received:
    2,219
    haha thanks koala_steamed, Pass out the tinfoil hats... lol
    you creeping close to that 1,000,000 view mark... congrats!
     
    #8
  9. Kratos Aurion
    OFFLINE

    Kratos Aurion You Earnestly believe you could defeat me? Freedom! Member

    Joined:
    May 8, 2014
    Forum Posts:
    2,414
    Likes Received:
    1,068
    When in doubt I always just scroll over it to see if I get any info out of it XD

    Not sure why we really need two online indicators. We already got the word online/offline beneath our avatars so do we really need a green triangle now too?
     
    #9
  10. Mohammed lahlou
    OFFLINE

    Mohammed lahlou Rising User

    Joined:
    Dec 29, 2015
    Forum Posts:
    14
    Likes Received:
    2
    THank you !!
     
    #10
  11. Maple Leaf Games
    OFFLINE

    Maple Leaf Games Renowned User Freedom! Member

    Joined:
    Mar 21, 2014
    Forum Posts:
    681
    Likes Received:
    214
    @Koala_Steamed i love the new support layout and it works very well and they are quick at replying. Thanks for the thread.
     
    #11
  12. SUN RISE
    OFFLINE

    SUN RISE New User

    Joined:
    Sep 1, 2015
    Forum Posts:
    4
    Likes Received:
    1
    Please focus on to solve payment paid issue, as you are a company if you are not get fund from a partner then no matter , But if a partner not getting fund on time then how he/she will grow their channel, stop your fake assurance and give full support solution and paid partner money on time.
     
    #12
  13. LadySavoryy
    OFFLINE

    LadySavoryy Rising User Freedom! Member

    Joined:
    Apr 1, 2015
    Forum Posts:
    13
    Likes Received:
    4
    So this is a new support system? I was wondering why my support tickets have been removed :/ For some reason my latest YT video has a copyright even though I used a Position song allowed for Freedom users.
     
    #13
  14. CarbonMeister
    OFFLINE

    CarbonMeister Call Of Duty YouTuber Beta Freedom! Member

    Joined:
    Jan 2, 2016
    Forum Posts:
    149
    Likes Received:
    91
    You may wanna try and contact the site you used the music from and let them know you're a Freedom Partner I've heard some people say that was a solution for them :)
     
    #14
  15. ProxyGamer
    OFFLINE

    ProxyGamer Rising User Freedom! Member

    Joined:
    Dec 18, 2014
    Forum Posts:
    27
    Likes Received:
    9
    Could you add a feature that allows us to sign in with our Google account with the support system?
     
    #15
    Airforceproud95 likes this.
  16. Kurdistan Network
    OFFLINE

    Kurdistan Network Rising User Freedom! Member

    Joined:
    Dec 20, 2014
    Forum Posts:
    45
    Likes Received:
    13
    The site is down for maintenance ? is that right ? i can't log in with my twitter i have opened ticket and i also can't make new account with email :/
     
    #16
  17. TGCG
    OFFLINE

    TGCG Rising User

    Joined:
    Jan 22, 2016
    Forum Posts:
    10
    Likes Received:
    2
    I hate to be this person, but i have never experienced a customer support like this before, 11 days after raising a ticket and all ive heard is we'll get back to you? Ive seen this problem being fixed for other people in a few days (No freedom invite on my dashboard). Usually it wouldnt bother me, but because of this im unable to use all the features of being a freedom member. Seriously guys updates would be nice...
     
    #17
    ProxyGamer likes this.
  18. Koala_Steamed
    OFFLINE

    Koala_Steamed Administrator Administrator

    Joined:
    Jun 1, 2014
    Forum Posts:
    4,464
    Likes Received:
    2,583
    As far as I know this is for everyone waiting for an invite, everything else in support is being resolved 24-48 hours pretty much. I'll see if I can find out how long it will take for this backlog of invites to be resolved.
     
    #18
  19. ProxyGamer
    OFFLINE

    ProxyGamer Rising User Freedom! Member

    Joined:
    Dec 18, 2014
    Forum Posts:
    27
    Likes Received:
    9
    They need to have a "Live Chat" plugin on the dashboard! Who agrees?
     
    #19
    BKarthik111 likes this.
  20. peppecgames
    OFFLINE

    peppecgames Guest

    Salve sul dove Foorum Mettere il ultimo il video di Fatto mi dice Che non ho i privilegi di metter il video ma se Vedete nel Passato li ho messi e ora non capisco perchè mi e Stato tolti i Poteri
     

    Attached Files:

    #20

Share This Page

    1. There are currently no users chatting.

    You don't have the necessary permissions to use the chat.

    There are currently no users chatting.
    Chat [0]