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Official How to contact Freedom! Support (ticket system)

Discussion in 'Support' started by Koala_Steamed, Jan 9, 2016.

  1. Koala_Steamed
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    Koala_Steamed Administrator Administrator Community Team! Beta

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    How to create a support ticket to message the support team

    Click the 'Support' button at the top of the forums or go here http://freedom2.support.tm/
    Click login at the top right [​IMG]

    Click "create new account" if you haven't made one (You will need to create a new account even if you had one with the old system)

    Go to your email used to sign up and verify your account.

    Now once logged in just click Create a ticket


    If you are unable to use the ticket system you can message https://twitter.com/FreedomFAQ

    If you are having issues with partnership you can also send an email to partners@freedom.tm


    Date Last Reviewed: 3th May 2016
     
    #1
    Last edited: May 3, 2016
    Danny, NAME IT and Ernest like this.
  2. TwilightPrinze
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    TwilightPrinze The Flying Dutchman Community Team! Beta Freedom! Partner

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    Thanks for the update @Koala_Steamed. Saw that many people including myself didn't know support has moved over :)
     
    #2
  3. THENigeliam
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    THENigeliam Well-Known Partner Freedom! Partner

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    Thanks @Koala_Steamed for the update! Some of us are probably unaware of this yet, for they have not checked into the Support system for a while.
     
    #3
  4. Official KTV Channel
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    Official KTV Channel Rising Partner Freedom! Partner

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    #4
    ColorfulScreen likes this.
  5. BBphoniex Gaming
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    BBphoniex Gaming Mythic Partner Freedom! Partner

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    Thanks for this
     
    #5
  6. Hail Kira
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    Hail Kira Game Show Host Beta Freedom! Partner

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    Thanks for the update...

    Anyone know what this green triangle thing by certain people's avatars means?

    I noticed it the other day and I can't figure out what it means or is...
     
    #6
  7. Koala_Steamed
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    Koala_Steamed Administrator Administrator Community Team! Beta

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    Means they are an alien! or they are online, definitely one of those :D
     
    #7
    Hail Kira likes this.
  8. Hail Kira
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    Hail Kira Game Show Host Beta Freedom! Partner

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    haha thanks koala_steamed, Pass out the tinfoil hats... lol
    you creeping close to that 1,000,000 view mark... congrats!
     
    #8
  9. Kratos Aurion
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    Kratos Aurion You Earnestly believe you could defeat me? Freedom! Partner

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    When in doubt I always just scroll over it to see if I get any info out of it XD

    Not sure why we really need two online indicators. We already got the word online/offline beneath our avatars so do we really need a green triangle now too?
     
    #9
  10. Mohammed lahlou
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    Mohammed lahlou Registered User

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    THank you !!
     
    #10
  11. Maple Leaf Games
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    Maple Leaf Games Renowned Partner Freedom! Partner

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    @Koala_Steamed i love the new support layout and it works very well and they are quick at replying. Thanks for the thread.
     
    #11
  12. SUN RISE
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    SUN RISE Registered User

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    Please focus on to solve payment paid issue, as you are a company if you are not get fund from a partner then no matter , But if a partner not getting fund on time then how he/she will grow their channel, stop your fake assurance and give full support solution and paid partner money on time.
     
    #12
  13. LadySavoryy
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    LadySavoryy Rising Partner Freedom! Partner

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    So this is a new support system? I was wondering why my support tickets have been removed :/ For some reason my latest YT video has a copyright even though I used a Position song allowed for Freedom users.
     
    #13
  14. CarbonMeister
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    CarbonMeister Call Of Duty YouTuber Beta Freedom! Partner

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    You may wanna try and contact the site you used the music from and let them know you're a Freedom Partner I've heard some people say that was a solution for them :)
     
    #14
  15. ProxyGamer
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    ProxyGamer Rising Partner Freedom! Partner

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    Could you add a feature that allows us to sign in with our Google account with the support system?
     
    #15
    Airforceproud95 likes this.
  16. Kurdistan Network
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    Kurdistan Network Rising Partner Freedom! Partner

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    The site is down for maintenance ? is that right ? i can't log in with my twitter i have opened ticket and i also can't make new account with email :/
     
    #16
  17. TGCG
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    TGCG Registered User

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    I hate to be this person, but i have never experienced a customer support like this before, 11 days after raising a ticket and all ive heard is we'll get back to you? Ive seen this problem being fixed for other people in a few days (No freedom invite on my dashboard). Usually it wouldnt bother me, but because of this im unable to use all the features of being a freedom member. Seriously guys updates would be nice...
     
    #17
    ProxyGamer likes this.
  18. Koala_Steamed
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    Koala_Steamed Administrator Administrator Community Team! Beta

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    As far as I know this is for everyone waiting for an invite, everything else in support is being resolved 24-48 hours pretty much. I'll see if I can find out how long it will take for this backlog of invites to be resolved.
     
    #18
  19. ProxyGamer
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    ProxyGamer Rising Partner Freedom! Partner

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    They need to have a "Live Chat" plugin on the dashboard! Who agrees?
     
    #19
    BKarthik111 likes this.
  20. peppecgames
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    peppecgames Full Member

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    Salve sul dove Foorum Mettere il ultimo il video di Fatto mi dice Che non ho i privilegi di metter il video ma se Vedete nel Passato li ho messi e ora non capisco perchè mi e Stato tolti i Poteri
     

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    #20

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