Solved Unresolved problem and reply

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sarah mohamed

Rising User
Aug 26, 2016
10
1
47
hi today i see in my freedom
bad review
Unlink Reason
i want to know why you do that to me
i do not have Any violation of YouTube regarding copyright and you have taken an arbitrary decision
Neither of you solves my problem and gives no convincing reason about this procedure
I have more than 20 days
Unresolved problem and reply will be neglected and do not get a quick response Is this reasonable by a company like freedom
 

LW

Community Manager
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Moderator
Freedom! Member
Apr 2, 2016
3,045
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Vienna, Austria
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lw_001
Hey,

Sorry this has happened to you, there's recently been quite a few channels unlinked from the network. If you haven't already, email [email protected] with the following information (If you have already sent an E-mail add this in case it isn't in there yet to get a reply faster):
Then wait for a reply and don't write more emails as that will push you back in the queue.
 
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sarah mohamed

Rising User
Aug 26, 2016
10
1
47
thank you for replying
All these things I did and sent all the necessary and problematic
But there is a delay in the response and when there is no help or even convincing reason to separate the channel
Every day send a detailed message but unfortunately no solution
The problem of about 20 days
 
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LW

Community Manager
Administrator
Moderator
Freedom! Member
Apr 2, 2016
3,045
1,251
21
Vienna, Austria
twitter.com
YouTube
lw_001
thank you for replying
All these things I did and sent all the necessary and problematic
But there is a delay in the response and when there is no help or even convincing reason to separate the channel
Every day send a detailed message but unfortunately no solution
The problem of about 20 days
Mind giving us a ticket ID so someone like @zeke morgan can forward it?
 
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zeke morgan

Mythic User
Freedom! Member
Dec 8, 2015
3,810
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YouTube
I'm really sorry that you haven't been given any kind of help or support regarding your tickets Sarah. I have passed this onto a support member I know, who usually responds back to me within 24 hours, though I can't promise anything I hope that they can at least respond to you during this time and / or get the issue resolved for you
 
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sarah mohamed

Rising User
Aug 26, 2016
10
1
47
I'm really sorry that you haven't been given any kind of help or support regarding your tickets Sarah. I have passed this onto a support member I know, who usually responds back to me within 24 hours, though I can't promise anything I hope that they can at least respond to you during this time and / or get the issue resolved for you
Thank you and wish it
I feel frustrated by this thing
I feel humiliated because I was thrown in this arbitrary way and have no convincing reason
I have not taken any Infraction from YouTube
regards
sarah
 
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Chicco Torres

Active Member
Freedom! Member
Sep 8, 2016
80
16
37
Philippines
Hey @sarah mohamed

I'm Chicco from Freedom! Support. I already replied to your ticket. I provided some instructions. Don't worry as I will be handling this one for you. Once there is a reply from the email I've sent, I will be notified so that I can respond immediately.

I apologize again for the delay in response as we have a lot of tickets/emails in our queue right now and we're trying our very best to answer all of them in a timely manner.

Thank you for understanding.
 
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sarah mohamed

Rising User
Aug 26, 2016
10
1
47
Hey @sarah mohamed

I'm Chicco from Freedom! Support. I already replied to your ticket. I provided some instructions. Don't worry as I will be handling this one for you. Once there is a reply from the email I've sent, I will be notified so that I can respond immediately.

I apologize again for the delay in response as we have a lot of tickets/emails in our queue right now and we're trying our very best to answer all of them in a timely manner.

Thank you for understanding.
thank you for replying
I've sent all the information there on the ticket page today .ID #253253

ID #253253
regards
sarah[DOUBLEPOST=1493455636][/DOUBLEPOST]
Hey @sarah mohamed

I'm Chicco from Freedom! Support. I already replied to your ticket. I provided some instructions. Don't worry as I will be handling this one for you. Once there is a reply from the email I've sent, I will be notified so that I can respond immediately.

I apologize again for the delay in response as we have a lot of tickets/emails in our queue right now and we're trying our very best to answer all of them in a timely manner.

Thank you for understanding.
hi
i delete all the video have copyright/spam and now my channel is ok
you will invite my channel to the Freedom! my Id #253253

Regards
satah[DOUBLEPOST=1493631639][/DOUBLEPOST]
Hey @sarah mohamed

I'm Chicco from Freedom! Support. I already replied to your ticket. I provided some instructions. Don't worry as I will be handling this one for you. Once there is a reply from the email I've sent, I will be notified so that I can respond immediately.

I apologize again for the delay in response as we have a lot of tickets/emails in our queue right now and we're trying our very best to answer all of them in a timely manner.

Thank you for understanding.
There is still no reply to Id #253253
I've deleted some videos and the rest is me from my editor
 
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